Privacy Policy

1. Who We Are

Daily Life Navigators Psychological Services ("DLNPS", "we", "us", or "our") is a registered psychological services organization in Kenya (Registration No. BN-P6CY2XLZ, Cap 499, Section 14) with its principal office at P.O BOX 51996-00200, Nairobi, Kenya. We operate the website at daily-life-navigators-4.vercel.app and provide mental health services in person and virtually.

2. Information We Collect

When you use our website or contact us, we may collect:

• Personal identification information (name, email address, phone number)
• Health and psychological information voluntarily provided for service purposes
• Communication records from forms, emails, and WhatsApp messages
• Usage data such as browser type, pages visited, and time spent on site
• Location information (country/region) inferred from your IP address

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and schedule sessions
• Provide, personalize, and improve our psychological services
• Send appointment reminders and relevant mental health information
• Comply with legal obligations and professional ethical standards
• Conduct anonymized research to improve mental health services

4. Confidentiality

All clinical information shared in therapy sessions is strictly confidential. We adhere to the ethical codes of the Kenya Counsellors and Psychologists Act and the professional standards of our licensing bodies. Information will not be disclosed to third parties except where required by law, to prevent imminent harm, or with your explicit written consent.

5. Data Sharing

We do not sell, rent, or trade your personal information. We may share limited information with trusted service providers who assist in operating our website or delivering services (e.g., email platforms, video call tools), always under strict confidentiality agreements. We do not share clinical records without your explicit consent except as required by law.

6. Data Retention

We retain personal data for as long as necessary to provide services and comply with legal obligations. Clinical records are retained in accordance with Kenyan health law. You may request deletion of non-clinical data by contacting us.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal and clinical obligations)
• Withdraw consent for non-essential communications at any time
• Lodge a complaint with the relevant data protection authority in Kenya

8. Cookies

Our website may use essential cookies to ensure basic functionality. We do not use tracking or advertising cookies. You can configure your browser to refuse cookies, though some features of the site may not function correctly as a result.

9. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or disclosure. All virtual sessions are conducted through secure, encrypted platforms.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your data, contact us: